Prism & Stone Return and Refund Policy

At Prism & Stone, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return and refund under the following conditions:

Eligibility for Returns & Refunds

  • You must notify us within 14 calendar days of delivery if you intend to return an item.

  • After notifying us, you have an additional 14 calendar days to return your order.

  • This policy applies only to stock items; specially ordered or customized items cannot be returned.

How to Request a Return

  1. To initiate a return, please complete our Return Form available on our website.

  2. All returns must be sent to our designated return center, not our head office.

  3. Once we receive your return request, we will contact you to arrange the return or collection.

  4. Return shipping costs are the responsibility of the customer.

    • In some cases, you may be required to arrange your own return shipping if it is the most cost-effective option.

  5. Returned items must be in their original, unused condition and packaging to qualify for a refund.

  6. Any original delivery charges will be automatically deducted from the refund amount.

Processing Your Refund

  • After receiving the returned items, we will inspect them to ensure they meet the return conditions.

  • Refunds are processed as a priority but may take up to 14 days to complete.

  • If your original payment was made via Credit/Debit card, it may take an additional 3-5 business days for the refund to appear on your statement.

For any further questions regarding returns and refunds, please contact our customer support team. We appreciate your trust in Prism & Stone and look forward to serving you!